Tech Support at your fingertips
Our tiered service plans are designed to keep your technology systems operating flawlessly. From the essential features of our bronze plan to the enhanced benefits of our platinum plan, you’ll have knowledgeable technicians ready to help whenever needed.
The Lifestyle Technologies' Customer Experience
Support App
Solve simple issues quickly with our custom client support app. Reboot devices and contact support anytime, day or night, with 24/7/365 access.
Priority Scheduling
Enjoy peace of mind with priority service, including same-day or next-day appointments for faster, hassle-free support.
Preventative System Monitoring
Our 24/7 monitoring detects issues before they disrupt your day. From offline devices to systems needing a reboot, our technical staff resolves problems proactively.
24/7 Support
At LIFESTYLE TECHNOLOGIES, we’re here whenever you need us. With a Technology for Life™ membership plan, you’ll receive premium support so your systems run smoothly, any time of day.
Annual Tech Reviews
Our annual on-site audits keep your systems in top shape. We proactively address issues and maintain reliability for your peace of mind.
Our Brand Promise
Find the Right Support Membership
Bronze
Included
- Product is warranted based on manufacturer’s warranty period
- Installation Labor is warranted for a period of 90-days
- Labor is billed at rate of $165 per man per hour after 90-day warranty period ends
- Warranty period begins when job is completed
- Site visit service calls will be within 5 weekdays of initial call
- Holiday and weekend site visit are billed at a rate of $250 per hour
- Can purchase a bucket of regular work hours at a discounted rate of $100 per hour (10-hour increments)
Silver
$50
per month
- Product is warranted based on manufacturer’s warranty period
- Installation Labor is warranted for a period of 90-days
- Labor is billed at a discounted rate of $145 per man per hour after 90-day warranty period ends
- Guaranteed 1 hour response time for phone support 24/7
- Unlimited Basic Support for troubleshooting, rebooting, and work arounds
- Site visit service calls will be within 3 work weekdays of initial call
- Holiday and weekend site visit are billed at a 10% discounted rate (normal rate is $250 per hour)
Gold
$150
per month
- Product is warranted based on manufacturer’s warranty period
- Installation Labor is warranted for a period of 90-days
- Labor is billed at a discounted rate of $125 per man per hour after 90-day warranty period ends
- Guaranteed 1 hour response time for phone support 24/7
- Unlimited Basic Support for troubleshooting, rebooting, and work arounds
- Priority Advanced/On-Site support Next work weekday Guaranteed
- Holiday and weekend site visit are billed at a 15% discounted rate (normal rate is $250 per hour)
- Phone support with a technician 7 days a week 8:00am-9:00pm
- Quarterly site visits; (4 per year) total health check of AV system. Clean & Dust equipment. Do all necessary software updates.
Platinum
$200
per month
- Product is warranted based on manufacturer’s warranty period
- Installation Labor is warranted for a period of 90-days
- Labor is billed at a discounted rate of $100 per man per hour after 90-day warranty period ends
- Guaranteed 1 hour response time for phone support 24/7
- Unlimited Basic Support for troubleshooting, rebooting, and work arounds
- Priority Advanced/On-Site support Next work weekday Guaranteed
- Holiday and weekend site visit are billed at a 20% discounted rate (normal rate is $250 per hour)
- Phone support with a technician 7 days a week 8:00am-9:00pm
- Quarterly site visits; (4 per year) total health check of AV system. Clean & Dust equipment. Do all necessary software updates.
- Annual subscription is available and at a $300 discount
Do You Need Help With Your Technology?
Have questions about your system or need assistance resolving an issue? We’re here to help. All our support resources are conveniently compiled in one place, making it simple to choose the option that best suits your needs.
Phone Support
Hours
Monday - Friday
8am - 5pm